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FAQs


Q. Where is Ball Pit Nation located? 

We are located at Unit 1710 17/F AIC Burgundy Empire Tower, 
ADB Avenue, Ortigas Complex, Pasig City

Q. What packages do you offer?

Regular Ticket Prices:

a. Glow Pit Ticket (1 person)
online booking - P279 1 hour
walk-in customer - P299 1 hour

b. Glow Party! 2 hours (15 people) 
reservation via phone in or email - P3,999

c. Glow Build! 3 hours (15 people) 
reservation via phone in or email - P5,999

d.Glow Insane! Half day - 6 hours (15 people) 
reservation via phone in or email - P10,999

Q. What is the minimum age requirement? 

Ball Pit Nation is designed for adults, the minimum age requirement is 16 years old. We accept customers 3-15 yrs old if accompanied by an adult/guardian. 

Q. What payment methods do you accept?

a. Credit and Debit Cards via Paypal 
b. Online Banking Transfer via Dragonpay
c. Over the counter (banks, malls, bills payment centers) via Dragonpay
d. Cash - for walk in customers

Q. How do I book a Glow Pit Ticket?

a. Go to www.ballpitnation.com
b. Click "Book Now"
c. Click on the Glow Pit Ticket Pass that you wish to purchase.  
d. Enter the date and time that you prefer.
e. Click "Add to Cart" and then "Checkout" to proceed.

To pay using your Credit Card:

f. On the payment page, choose "Paypal"
g. Enter your card details and click “Submit Payment”
h. Once payment is done, check your email for the payment confirmation. 

Please bring the email confirmation at Ball Pit Nation as proof of payment. This will be required prior to admission.

To pay offline via Online Banking and Over the counter:

More convenient ways to pay! We now accept payment through our over-the-counter bank and bills payment partners. Just click "Continue to Payment Method" and click "Dragonpay" upon checkout.

j. click "Continue to Payment Method"
k. Choose the option "`Dragonpay"
m. Follow the email instruction on  how to pay.
n. Once payment is done, check your email for the payment confirmation. 

Please bring the email confirmation at Ball Pit Nation as proof of payment. This will be required prior to admission.

 

Booking/Cancellation Policy:

  • Tickets are non-refundable for late comers or no-show.
  • Tickets can be rebooked or amended only once.
  • Rebooking should be at least 3 days in advance.
  • Tickets can be rebooked to a different date and timeslot within 30 days from the original booking only.
  • Lapse tickets can no longer be amended.

Q. How many people can you accommodate per hour?

We can accommodate max of 20 people per hour.

Q. How do you keep the balls clean?

We have a dedicated cleaning service team who routinely clean the balls by hand, with cleaning solution and soap. We also require you to purchase fresh socks to ensure the pit and balls stay clean.  

Clean balls in a ball pit nation

 Q. What are your Sanitary and Safety Rules? 

  1. To maintain the cleanliness, customers are required to wear fresh socks prior entering the ball pit enclosure. Shoes are strictly PROHIBITED.
  2. Customers are encouraged to wash his/her hands before and after entering the ball pit.
  3. To keep the ball pit litter-free, any type of food or beverage is NOT allowed inside the ball pit. If any problem or spill occur, customers must notify the Ball Pit Nation Inc. staff immediately.
  4. Customers are required to REMOVE any sharp jewelry or objects that he/she may have on, or kept inside his/her pockets as loose items can potentially hurt other customers.
  5. The common injury inside the ball pit is collision between two or more persons, hence only a maximum of 15 people can be inside the ball pit at the same time. We also discourage diving or rough play.
  6. Customers must be mindful of the caution sign posted about the wooden stairs. The edges of the stairs are covered by rubber matting for safety purposes, but we strongly discourage diving or rough play inside the ball pit to avoid any possibility of hitting it.
  7. Climbing in or out on the railing is NOT allowed, customers should always use the designated wooden stairs.
  8. The pit is illuminated by LED/glow in the dark lights on the platform beneath for the customer’s visual experience. It has gone through the standard electrical inspection and to ensure safety, any type of food, beverage/liquid inside the ball pit is NOT allowed
  9. Throwing of balls outside the ball pit enclosure is NOT allowed.
  10. HAVE FUN!!

For questions, email us via help@ballpitnation.com, send us an SMS via our Smart line - 09392264112/Globe line - 09151307835 or call us via (02)638-5337.